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  • Designing an outcomes framework to measure impact

    How small charity Elfrida Rathbone Camden developed an outcomes framework for evaluating the effectiveness of their work.

  • How to measure success on social media

    There is no point doing anything on social media if you aren’t looking to get results. Whilst this may sound complicated it’s actually pretty simple. A six-step process is all you need to measure success.

  • How to improve your social value/impact measurement

    This is a brief guide to improving the measurement of your organisation's social value or impact. Not only is this helpful for demonstrating the value of your organisation's activites to funders or investors, it is also useful for improving your service delivery. It is likely that you are already doing some aspects of this process. Read on to find some practical steps on how you can improve.

  • Monitoring outcomes of helplines

    Milla Gregor, associate consultant for NCVO Charities Evaluation Services, shares her experience of monitoring and evaluating helpline services

  • What difference are we making? Understanding and assessing impact.

    This page is free to all

    In the current economic climate proving and improving your impact can be the key to securing funding and ensuring the survival of your organisation. Learn how to measure the difference you're making by collecting evidence, identifying your outcomes and outputs, and setting performance indicators.

  • Measuring your social return on investment - beginners' guide to SROI

    This page is free to all

    Prove your organisation’s impact with this introductory course to social return on investment from Social Value UK (formerly the SROI Network). Whether you’re seeking new funding or simply want to ensure your day to day activities connect to your objectives, SROI can help you understand, manage and quantify the value you are creating.

  • What difference are we making? Understanding and assessing impact.

    This page is free to all

    In the current economic climate proving and improving your impact can be the key to securing funding and ensuring the survival of your organisation. Learn how to measure the difference you're making by collecting evidence, identifying your outcomes and outputs, and setting performance indicators.

  • How to write an evaluation report

    Writing an evaluation report helps you share key findings and recommendations with internal and external stakeholders. A report can be used to suggest changes to how you work, to communicate your value to funders, or to share good practice with other organisations. It can also be the starting point for reporting in creative formats . You will need: data that you have collected and analysed an understanding of the people who will be reading your report helpful colleagues to read your drafts.

  • How to be a resilient organisation

    This page is free to all

    How can you improve your organisation’s effectiveness and competitiveness in this tough economic climate? Whether you’re a senior manager or a board member, this course helps you get out of fire-fighting mode so you can look at the big picture. Learn how to assess your environment, define your markets and plan steps to increase your organisation’s impact and resilience.

  • How to be involved in impact as a trustee of a small charity

    The ultimate responsibility of trustees is to ensure that a charity is carrying out its purposes for the public benefit. So understanding the difference that your organisation is making is at the heart of being an effective trustee. But too often boards don’t have or don’t use meaningful impact data to inform their decision making. As a trustee of a smaller organisation, how can you practically support the development of an impact culture and help to your charity to further achieve its mission? Here are six simple steps:

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