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  • How to drive forward the quality assurance process in your organisation

    People in voluntary organisations choose to adopt quality assurance systems for a variety of reasons, perhaps because a particular system is required by a funder or simply because they want to create policies and procedures. Whatever your reasons, the process is likely to go more smoothly if you have a quality working group to guide your work, rather than simply relying on one person to work through your chosen system.

  • Monitoring outcomes of helplines

    Milla Gregor, associate consultant for NCVO Charities Evaluation Services, shares her experience of monitoring and evaluating helpline services

  • Designing an outcomes framework to measure impact

    How small charity Elfrida Rathbone Camden developed an outcomes framework for evaluating the effectiveness of their work.

  • How to measure success on social media

    There is no point doing anything on social media if you aren’t looking to get results. Whilst this may sound complicated it’s actually pretty simple. A six-step process is all you need to measure success.

  • How to improve your social value/impact measurement

    This is a brief guide to improving the measurement of your organisation's social value or impact. Not only is this helpful for demonstrating the value of your organisation's activites to funders or investors, it is also useful for improving your service delivery. It is likely that you are already doing some aspects of this process. Read on to find some practical steps on how you can improve.

  • How to map & analyse the needs of your local area

    Whether you are new to an area, or have been working there for years, it is easy to assume you know the needs of the local community, and are responding in the most appropriate way. However, needs change over time, and the needs of the ‘usual suspects’ who can be expected to respond to surveys and attend events don’t necessarily align with the needs of the community as a whole. The examples below show ways in which Fair Share Trust Local Agents can map the needs of the local area, and explore difficulties grant makers could face.

  • How to access open data from UK Data Service

    "Open data is the idea that some data should be freely available to everyone to use and republish as they wish, without restrictions from copyright, patents or other mechanisms of control. The goals of the open data movement are similar to those of other "open" movements such as  open source ,  open hardware ,  open content  and  open access ." [1] There are many advantages to using open data but the real value in using open data is that: it is free to download and use it can be used by open source software it can be used to generate funds/make profit without licensing costs. The UK Data Service holds types of data such as major UK government-sponsored surveys, cross-national surveys, longitudinal studies, UK census data, international aggregate, business data, qualitative data and, for our purposes, open data.  This guide will show you how to sign up to the UK Data Service and find open data to download and analyse.

  • Creating a report to prove value and tell your story

    Citizens Advice share their experience of producing a full impact report, allowing them to tell the complete story of who they are and what their value to society is.

  • Improving a consultancy business

    The Interlink Foundation looks at improving their consultancy offer with different charging models and toolkits.

  • Making sense of your environment

    The better you understand external drivers, the more likely you are to make the right strategic decisions for your organisation.

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