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Covid-19 update: Government guidance changed on 19 July 2021 - we're currently updating our information in response to this. In the meantime, visit the government's guidance on lifting restrictions.

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Supporting your beneficiaries

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This page explains what approaches can be taken to help support your beneficiaries during covid-19. This page gives practical ideas on how to engage with beneficiaries during this uncertain time and includes links to government guidance and wellbeing resources. This page is aimed at operations managers or any staff or volunteers who work directly with beneficiaries.
  • Some of your beneficiaries may be more at risk or continue to be concerned about the virus, including those who are clinically vulnerable. To help protect those who are clinically vulnerable, read our guidance on managing covid risk.
  • Communication is key in helping to alleviate some feelings of concern and confusion that your beneficiaries may be experiencing due to covid-19.
  • Provide your beneficiaries with clear and updated information on how to keep themselves and others safe, including information about how to get the covid-19 vaccine. Explain how any measures to reduce the risk of covid-19 transmission may impact your organisation's service delivery.
  • Read our guidance on equity, diversity, and inclusion to:
    • find more information on tailoring information to address specific beneficiary needs
    • learn more about how the pandemic has disproportionately impacted some communities and how your organisation can be more inclusive in your covid response.
  • Many organisations have moved their services online. For detailed information on how you can use digital tools to help your charity, organisation, or community group see our guidance on digital and technology.
  • This time of uncertainty and self-isolation may be impacting some of your beneficiaries’ mental health including feelings of loneliness and anxiety. The Centre for Mental Health has developed a brief guide to support mental wellbeing during covid-19.
  • Charities can encourage people who are self-isolating, and need some help with shopping, collecting a prescription or a friendly chat, to self-refer for help by calling 0808 196 3646 (8.00 – 20.00, seven days a week). For more information see the NHS Volunteer Responders portal.
Page last edited Jun 22, 2021

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