Events

Responding to Challenging Calls

22 Jan 2019 10:30–16:00

This course will help equip experienced helpline workers to respond confidently and effectively to challenging calls.

Stories and numbers: Choosing what impact data to collect

22 Jan 2019 14:00–16:30

Exploring the what’s the best balance to reach between quantitative and qualitative data.

Responding to suicidal callers

24 Jan 2019 11:00–16:00

Helplines have an important part to play in suicide prevention. There's almost nothing more challenging for Helpline Services than resp...

Data protection and your helpline

30 Jan 2019 11:00–16:00

This Masterclass, aimed at service managers, helpline coordinators, and senior management, will explore what GDPR legislation, data pro...

Safeguarding for Helplines

31 Jan 2019 11:00–16:00

Are you confident about what safeguarding means in the context of a helpline and how to make sure you have robust safeguarding measures...

Essential Helpline Skills

05 Feb 2019 10:30–16:30

Do you have new members on your helpline team, or are you a new helpline worker or volunteer? Would you like to refresh your helpline s...

Thinking Differently: Creative Facilitation with Young People

12 Feb 2019 10:00–16:15

This one-day course provides an introduction to a creative approach to group facilitation.

Creating a theory of change: An introduction for charities

12 Feb 2019 10:00–16:30