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  • Responding to Challenging Calls

    This course will help equip experienced helpline workers to respond confidently and effectively to challenging calls.

  • Stories and numbers: Choosing what impact data to collect

    Exploring the what’s the best balance to reach between quantitative and qualitative data.

  • Responding to suicidal callers

    Helplines have an important part to play in suicide prevention. There's almost nothing more challenging for Helpline Services than responding to suicidal calls. Whatever client group your organisation supports, it's likely your call handlers deal with some suicidal calls.

  • Data protection and your helpline

    This Masterclass, aimed at service managers, helpline coordinators, and senior management, will explore what GDPR legislation, data protection, and data sharing mean in the context of a helpline service.

  • Safeguarding for Helplines

    Are you confident about what safeguarding means in the context of a helpline and how to make sure you have robust safeguarding measures in place?

  • Essential Helpline Skills

    Do you have new members on your helpline team, or are you a new helpline worker or volunteer? Would you like to refresh your helpline skills?

  • Thinking Differently: Creative Facilitation with Young People

    This one-day course provides an introduction to a creative approach to group facilitation.

  • Creating a theory of change: An introduction for charities

  • Supporting Young People: Workplace Health and Wellbeing

    Equip yourself with the tools and understanding required to promote good mental health in the workplace. Designed to help you negotiate legal frameworks and highlight best practice, this new course places a specific focus on the needs of young people in your workforce.

  • HELPLINE SKILLS FOR EMAIL, TEXT AND WEBCHAT

    Does your service offer email, text or webchat on your helpline or are you considering introducing it?

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