Cookies on Knowhow Nonprofit

We use cookies in order for parts of NCVO Knowhow to work properly, and also to collect information about how you use the site. We use this information to improve the site and tailor our services to you. For more, see our page on privacy and data protection.

OK

Skip to content. | Skip to navigation

Search events

  • Responding to Challenging Calls

    22 Jan 2019 10:30–16:00

    This course will help equip experienced helpline workers to respond confidently and effectively to challenging calls.

  • Stories and numbers: Choosing what impact data to collect

    22 Jan 2019 14:00–16:30

    Exploring the what’s the best balance to reach between quantitative and qualitative data.

  • Responding to suicidal callers

    24 Jan 2019 11:00–16:00

    Helplines have an important part to play in suicide prevention. There's almost nothing more challenging for Helpline Services than responding to suicidal calls. Whatever client group your organisation supports, it's likely your call handlers deal with some suicidal calls.

  • Data protection and your helpline

    30 Jan 2019 11:00–16:00

    This Masterclass, aimed at service managers, helpline coordinators, and senior management, will explore what GDPR legislation, data protection, and data sharing mean in the context of a helpline service.

  • Safeguarding for Helplines

    31 Jan 2019 11:00–16:00

    Are you confident about what safeguarding means in the context of a helpline and how to make sure you have robust safeguarding measures in place?

  • Essential Helpline Skills

    05 Feb 2019 10:30–16:30

    Do you have new members on your helpline team, or are you a new helpline worker or volunteer? Would you like to refresh your helpline skills?

  • Thinking Differently: Creative Facilitation with Young People

    12 Feb 2019 10:00–16:15

    This one-day course provides an introduction to a creative approach to group facilitation.

  • Creating a theory of change: An introduction for charities

    12 Feb 2019 10:00–16:30

  • Supporting Young People: Workplace Health and Wellbeing

    12 Feb 2019 10:00–16:15

    Equip yourself with the tools and understanding required to promote good mental health in the workplace. Designed to help you negotiate legal frameworks and highlight best practice, this new course places a specific focus on the needs of young people in your workforce.

  • HELPLINE SKILLS FOR EMAIL, TEXT AND WEBCHAT

    12 Feb 2019 10:30–16:30

    Does your service offer email, text or webchat on your helpline or are you considering introducing it?

1 2 3 Next

Help us to improve this page – give us feedback.

1 star 2 stars 3 stars 4 stars 5 stars 3.1/5 from 1233 ratings

Keyword

Event type

Event region

Tag