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Essential Helpline Skills

Learn how to confidently manage calls, listen effectively, empathise with callers and develop your confidence in helpline work.
When Sep 18, 2018
from 10:30 AM to 04:30 PM
Where London EC1Y 0TY
Attendees Helpline workers and helpline volunteers.
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Essential Helpline Skills 

Confidence and skills in call handling from the outset are the building blocks for an effective helpline in terms of delivery, staff retention and service user satisfaction.

On this one day training course you'll learn how to confidently manage calls, listen effectively, empathise with callers and look after your own wellbeing.

Date: Tuesday 18 September
Time: 10:30 am - 4:30 pm
Location: London
Venue: EC1Y 0TY
Cost: Helplines Partnership Members £129 + VAT
Non-Members £215 + VAT

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Page last edited Jul 20, 2018

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