When |
Sep 18, 2018
from 10:30 AM to 04:30 PM |
---|---|
Where | London EC1Y 0TY |
Attendees |
Helpline workers and helpline volunteers. |
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Essential Helpline Skills
Confidence and skills in call handling from the outset are the building blocks for an effective helpline in terms of delivery, staff retention and service user satisfaction.
On this one day training course you'll learn how to confidently manage calls, listen effectively, empathise with callers and look after your own wellbeing.
Date: Tuesday 18 September
Time: 10:30 am - 4:30 pm
Location: London
Venue: EC1Y 0TY
Cost: Helplines Partnership Members £129 + VAT
Non-Members £215 + VAT