Cookies

We use cookies to help us provide you with the best experience, improve and tailor our services, and carry out our marketing activities. For more information, including how to manage your cookie settings, see our privacy notice.

OK

Skip to content. | Skip to navigation

Community-made content which you can improve Case study from our community

Essential Helpline Skills

Tweet Share on Facebook Share on Google+ Print
Learn how to confidently manage calls, listen effectively, empathise with callers and develop your confidence in helpline work.
When Sep 18, 2018
from 10:30 AM to 04:30 PM
Where London EC1Y 0TY
Attendees Helpline workers and helpline volunteers.
Add event to calendar vCal
iCal

Essential Helpline Skills 

Confidence and skills in call handling from the outset are the building blocks for an effective helpline in terms of delivery, staff retention and service user satisfaction.

On this one day training course you'll learn how to confidently manage calls, listen effectively, empathise with callers and look after your own wellbeing.

Date: Tuesday 18 September
Time: 10:30 am - 4:30 pm
Location: London
Venue: EC1Y 0TY
Cost: Helplines Partnership Members £129 + VAT
Non-Members £215 + VAT

More information about this event…

Page last edited Jul 20, 2018

Help us to improve this page – give us feedback.

Find event