Do you have new members on your helpline team, or are you a new helpline worker or volunteer? Would you like to refresh your helpline skills?
| When |
Feb 05, 2019
from 10:30 AM to 04:30 PM |
|---|---|
| Where | London, N7 6PA |
| Contact Name | Helplines Partnership |
| Contact Phone | 0300 330 7777 |
| Attendees |
Helpline workers, helpline volunteers, call handlers |
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Confidence and skills in call handling from the outset are the building blocks for an effective helpline in terms of delivery, staff retention and service user satisfaction.
You'll learn how to confidently manage calls, listen effectively, empathise with callers and look after your own wellbeing on this one day Essential Helpline Skills training course for helpline workers, volunteers and call handlers.
