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Essential Helpline Skills

Do you have new members on your helpline team, or are you a new helpline worker or volunteer? Would you like to refresh your helpline skills?
When Feb 05, 2019
from 10:30 AM to 04:30 PM
Where London, N7 6PA
Contact Name
Contact Phone 0300 330 7777
Attendees Helpline workers, helpline volunteers, call handlers
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Confidence and skills in call handling from the outset are the building blocks for an effective helpline in terms of delivery, staff retention and service user satisfaction.

You'll learn how to confidently manage calls, listen effectively, empathise with callers and look after your own wellbeing on this one day Essential Helpline Skills training course for helpline workers, volunteers and call handlers.

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Page last edited Dec 19, 2018

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