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Essential Helpline Skills

Edinburgh: Learn how to confidently manage calls, listen effectively, empathise with callers and look after your own wellbeing on this one day Essential Helpline Skills training course for helpline workers, volunteers and call handlers.
When Mar 06, 2019
from 10:30 AM to 04:30 PM
Where Edinburgh
Contact Name
Contact Phone 0300 330 7777
Attendees Helpline workers, volunteers and call handlers.
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Confidence and skills in call handling from the outset are the building blocks for an effective helpline in terms of delivery, staff retention and service user satisfaction. 

Learn how to confidently manage calls, listen effectively, empathise with callers and look after your own wellbeing on this one day Essential Helpline Skills training course for helpline workers, volunteers and call handlers.

 

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Page last edited Feb 05, 2019

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