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Supporting Emotional Service Users

Explore key skills for responding to emotional callers to your helpline and the benefits of reflective practices for helpline workers and volunteers.
When Sep 20, 2018
from 10:30 AM to 04:30 PM
Where London, EC1Y 0TY
Attendees Helpline workers, helpline volunteers, helpline managers, helpline coordinators.
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Supporting Emotional Service Users

Understanding the difference between sympathy and empathy and how your own emotional reactions can affect the support you provide to the caller are essential when it comes to working with emotional callers to your helpline.

On this one day training course, aimed at participants with some previous helpline experience, you'll learn about personal boundaries, key skills for responding to emotional callers and, the benefits of reflective practices for you as a helpline worker and the service your organisation provides.


Date: Thursday 20 September 2018
Time: 10:30 am - 4:30 pm
Location: London, EC1Y 0TY
Cost: Helplines Partnership  Members £129 + VAT
Non-Members £215 + VAT

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Page last edited Jul 20, 2018

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