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Supporting Emotional Service Users

Ensure your helpline staff and volunteers have the skills and confidence to respond to and support emotional callers within your service’s remit.
When Oct 02, 2018
from 10:30 AM to 04:00 PM
Where Edinburgh
Contact Name
Contact Phone 0300 330 7777
Attendees Helpline workers and volunteers with some previous helpline experience.
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Understanding the difference between sympathy and empathy and how your own emotional reactions can affect the support you provide to the caller are essential when it comes to working with emotional callers.

On this one day training course, aimed at participants with some previous helpline experience, you'll learn about personal boundaries, key skills for responding to emotional callers and, the benefits of reflective practices for you as a helpline worker and the service your organisation provides. 

Date: Tuesday 2 October 2018
Time: 10:30 am - 4:00 pm
Location: Edinburgh
Cost: Helplines Partnership Members £129 + VAT
Non-Members £215 + VAT

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Page last edited Sep 04, 2018

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