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Community-made content which you can improve Case study from our community

Our community guidelines

This page is free to all
Community guidelines for contributing to NCVO Knowhow

Knowhow is a website anyone can contribute to. We invite you to join our community in a few different ways

  • Writing how-tos or case studies, to share your stories or expertise
  • Adding to things other people have written (how-tos are wikis that anyone can edit)
  • Commenting on anything on the site
  • Contributing to discussion groups.

We want Knowhow’s community to feel like an inclusive place. So, we ask contributors to abide by our community standards.

Please be respectful

Knowhow is a place for constructive sharing and discussion. We don’t ask you to agree with everyone, but please contribute to conversations in a respectful manner. We want everyone to feel welcome.


  • Show respect and courtesy to other users and their content at all times
  • Don’t use offensive, abusive or threatening language, or promote discrimination
  • Try to stay on topic and relevant to the voluntary sector
  • Don’t spam or engage in self promotion or selling
  • Contribute original contributions or make sure you have permission or a licence to share or adapt the work of others. Give credit where it’s due
  • Don’t do anything illegal.


How-tos are step-by-step guides that share practical knowledge to help others in the sector. Read our tips on writing an engaging and useful how-to guide.

When writing a how-to, please:

Remember that how-tos are wikis. That means they can be edited or added to by other Knowhow users

  • Make it relevant to people working in the voluntary sector. Knowhow is a UK website with an international audience, so please think about how to make your how-to relevant to as many people as possible
  • Avoid direct promotion of yourself or your organisation. You can tell people about yourself in the further information section and your biography, but we ask people not to do any direct promotion or selling
  • Avoid duplication of content from another website
  • Make sure you write in the how-to’s ‘step by step’ format
  • Check what you’ve written!

Case studies

Case studies are a way for you to share your experiences, or those of your organisation. Read our tips on writing an engaging and useful case study.

When writing a case study, please:

  • Write in the first person, from your perspective as someone working in the voluntary sector
  • Include the negative as well as the positive. It’s often easier to learn from mistakes than successes, so describe challenges and how you tackled them
  • Make sure you’re describing behaviours that other people can learn from and replicate
  • Include information about your organisation to provide context, but don’t use case studies for direct promotion or selling. You can mention consultants, agencies, suppliers or third parties involved, but we ask contributors not to directly promote their suppliers
  • Complete all sections in full
  • Check what you’ve written!

For more legal stuff, please read our terms and conditions.

If you think any content breaches these guidelines, please let us know. You can use the ‘report’ button to report a comment, or you can email us at . We will review the post as soon as we can.

NCVO reserves the right to edit or remove content that breaches these guidelines.


Page last edited Mar 13, 2019

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