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How to Run a Transparent Organization?

One of the main reasons why people in entry-level positions don’t feel more like a workforce or resource instead of being members of a team is due to the lack of transparency. Instead of being explained what is it that they do and in what way that affects their business as a whole, they’re merely told what to do. In a way, this doesn’t just rob their work of all meaning but also gives them an impression that they’re being underestimated or not trusted enough to get the whole truth. This is just one of many problems that are a direct result of the lack of transparency in your organization. Here are several tips on how to fix this.

 

1

Start by setting up your core values

Think about it this way, not all communication comes from a person-to-person discourse. By setting your core values, you can make a clear message, capable of identifying you as an organization. In this way, even though you’re not discussing your current operations, you’re clearly stating your vision, mission and hinting on your end-goals, as well. Moreover, setting a high standard of discipline and dedication to work, you can also communicate with your clients, making this into a great PR move, as well.

2

Time is everything

Another thing you need to understand is that, when it comes to transparency, time matters more than you think. Think about any whistleblower in history and all the classified information they’ve uncovered. Sure, none of that data was supposed to be public knowledge. However, now virtually anyone can study and discuss it. The reason why this doesn’t make the data in question transparent is due to the fact that it came several years or decades too late. This is why any piece of information worth sharing needs to be addressed in a timely manner. Addressing your clients, responding to your team members and apologizing for your mistakes alike.

3

Automating internal communication

Not every piece of information requires a meeting, a press conference or even a circular email. Think about it, while it’s important to establish an atmosphere of transparency within the office, you need to do so the right way around. That being said you need to think a bit about the automation of internal communication. Work data is best submitted through reports and adhering to simple and efficient reporting templates like those provided by a KPI Dashboard platform might be the right way around. Moreover, not every bit of information needs to reach top management. A hierarchical structure is there for a reason, so make sure that everyone in the office knows who they should address when there’s a problem.

4

Be open towards opinions of others

Discourse is a two-way street and you need to incentivize others to be frank and transparent with you. This can be done in several ways. First of all, you need to be ready to listen, actively listen. Second, you need to keep everything they tell you in confidence a secret. Finally, you shouldn’t dismiss any idea that comes your way without at least taking it into consideration. Even if you have to dismiss it eventually, make sure to give a good enough reason for it.

5

Make a community

Finally, make sure to create a community on your social media pages and forums. A single forum thread should consist of a discourse between multiple clients and several members of your staff. After all, they’re all on the same side and, as such, the members of your team. In fact, the most popular of these platforms should become your main tool for new announcements and polls. In this way, you can make your PR much more organic and therefore, even more efficient.

Further information

As you can see, establishing transparency doesn’t require much effort or resources but it does require you to change your point of view. You need to develop a habit of free communication, make it efficient as well as learn how to listen to others when they decide to share something they’re passionate about.

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Page last edited Aug 13, 2018 History

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