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Quality and improvement

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Assessing and improving quality is about learning about what an organisation is doing well and what needs improvement. It is also about using the information to do better.

A quality standard, or quality system, is a formal management system intended to strengthen the organisation. It sets out the quality assurance standards, or expectations, that an organisation should meet.

By implementing a quality standard that is independently certified, you can demonstrate your organisation’s commitment to quality assurance. It will also help your organisation stand out to commissioners, funders, beneficiaries and other stakeholders.

NCVO quality standards

NCVO offers a range of quality standards for all types of organisation.

Approved Provider Standard (APS)

APS is the national quality standard designed specifically for mentoring and befriending projects. It is applicable to projects delivered locally, regionally or nationally.

Investing in Volunteers (IiV)

IiV is an opportunity for volunteer-involving organisations to benchmark the quality of their volunteer management programme. IiV allows organisations to demonstrate and improve their work with volunteers, enhance their reputation and raise their profile.

Trusted Charity self-assessment and accreditation

NCVO Trusted Charity is a quality assurance system appropriate for all voluntary organisations and social enterprises, no matter how large or small.

Trusted Charity sets out what organisations need to have in place to be legally and financially compliant and to make sure their governance, risk management and outcomes measurement procedures are robust. It also sets out a path to continuous improvement for those starting of on the the quality journey.

Trusted charity essentials

Trusted Charity essentials is a free online tool designed especially for small charities as a way to do a
basic health check on how your organisation is doing. This cost free tool benchmarks your work in 10 key areas – it will help assess the impact you have on the ground and whether you are making the best
use of your resources.

Read more about the Trusted Charity Tool.

Page last edited Sep 23, 2019

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