We use cookies to help us provide you with the best experience, improve and tailor our services, and carry out our marketing activities. For more information, including how to manage your cookie settings, see our privacy notice.


Skip to content. | Skip to navigation

Covid-19 update: Government guidance changed on 19 July 2021 - we're currently updating our information in response to this. In the meantime, visit the government's guidance on lifting restrictions.

Community-made content which you can improve Case study from our community

Involving beneficiaries

This page is free to all
Listening to and involving beneficiaries in strategy development.

There are some wonderful examples of really creative thinking in our sector about beneficiary involvement. There is a spectrum, of course, from tokenism through to involving service users in real strategic decision making.

What tools and techniques do you use? What is feasible and practical? What lessons have you learnt that you can share with other sector colleagues? In this section you will find information on:

Beneficiary involvement: the basics

What beneficiary involvement is all about.

Questions about beneficiary involvement

Five questions to get you thinking about involving your beneficiaries in strategy.

Common problems with beneficiary involvement

Problems commonly experienced when involving beneficiaries and how to overcome them.

Eight top tips for beneficiary involvement

Tips for best practice when involving beneficiaries in strategy planning for your non profit or charitable organisation.

Page last edited Apr 13, 2017

Help us to improve this page – give us feedback.