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We’ve made our member-only resources free to everyone because of the current situation. We think it’s important people have the guidance they need to run their organisations during this time.

If you want to find out more about how you can volunteer to help deal with coronavirus, see our volunteering and coronavirus page.

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Community-made content which you can improve Case study from our community

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New Trustee Induction by 31186 — last modified Oct 31, 2012 03:24 PM
It can be a daunting experience becoming a trustee for the first time. This course should give new trustees an overview of charity governance and what it means to be a trustee.
How to be a resilient organisation by Leila Tang — last modified Jul 12, 2018 11:46 AM
How can you improve your organisation’s effectiveness and competitiveness in this tough economic climate? Whether you’re a senior manager or a board member, this course helps you get out of fire-fighting mode so you can look at the big picture. Learn how to assess your environment, define your markets and plan steps to increase your organisation’s impact and resilience.
Studyzone subscriptions by Cristina Tiberian — last modified Apr 05, 2019 09:29 AM
A subscription to Studyzone provides access to all our online training courses. Whether you buy one for yourself, or to share with your colleagues, a subscription allows you to do all of our courses as many times as you like. Studyzone is free for NCVO members.
Working with organisational profiles on NCVO Knowhow by Cristina Tiberian — last modified Apr 05, 2019 10:42 AM
Registering your organisation on Knowhow allows you to share any purchased content or services with your colleagues.
StudyPass promo video (transcript) by Cristina Tiberian — last modified Nov 16, 2011 03:40 PM
Competition terms and conditions by Cristina Tiberian — last modified Nov 15, 2011 11:25 AM
Join an organisation on NCVO Knowhow by Luke Chaput de Saintonge — last modified Jan 14, 2019 05:13 PM
Someone's set your organisation up on Knowhow and you've been invited to join. Here's what to do now:
StudyPass by member5493 — last modified Feb 06, 2014 09:18 AM
Get access to all our online charity training and non profit training material for a small, regular fee
How to do a digital strategy (creation, measurement, integration) by member35014 — last modified Apr 30, 2012 02:25 PM
I need to write a digital strategy for my organisation. I'm a comms manager with not that much experience of digital. I'm also interested in how I can link this strategy to the wider organisational strategy and how I can measure its success. Thanks.
Organisational values: how to practise what we preach by Cristina Tiberian — last modified Aug 24, 2018 10:51 AM
Do your organisational values need a refresh or a rethink? Are they just a laminated picture in the reception hall? Increase your impact by learning how to create and embed values in your daily working practices. Plus, learn how to keep them alive by following our top tips.
Volunteer induction course by Sarah — last modified Nov 02, 2012 11:09 AM
Hi, I know that volunteer induction courses can be quite specific to the organisation that runs them but I'm sure there are things one needs to consider regardless of the type or size of organisation, its objectives etc. We're a medium-sized charity with branches in other countries as well and I think it would be great if we could reach our volunteers across the world with a basic induction course (delievered as videos on KnowHow) to which we can then add anything that is specific to our own organisation. I think it would be a useful course to other charities as well. Thanks!
How to be great at handling media interviews by member30993 — last modified Oct 31, 2012 03:32 PM
It's a scary thing for many charity spokespeople so I'm hoping there will be lots of users interested in this. I'd like to become more confident communicating my charity's key messages to the media during interviews, be able to adapt my style to different media (TV, radio) while staying on message, and handle pressure in media interviews better (particularly live interviews!). Cheers.
New manager's guide to planning, delegating and setting performance goals by Cristina Tiberian — last modified Apr 05, 2019 10:41 AM
Are you a new manager faced with the daunting task of planning, implementing and evaluating your team’s work for the first time? Whether you’re looking for quick learning tips, practical tools to help you in your new role or simply reassurance that you’re on the right track, this course is tailored to your needs as an early career manager.
Measuring your social return on investment - beginners' guide to SROI by Cristina Tiberian — last modified Apr 05, 2019 10:45 AM
Prove your organisation’s impact with this introductory course to social return on investment from Social Value UK (formerly the SROI Network). Whether you’re seeking new funding or simply want to ensure your day to day activities connect to your objectives, SROI can help you understand, manage and quantify the value you are creating.
Event Management by Maxine Smith — last modified Apr 13, 2015 07:47 PM
Key stages of event management in 2 courses (1) beginner (2) intermediate. The purpose being to provide a key outline of the fundamentals of event management and creating that event bible for anyone considering or involved in event management (without any experience).
How to write a Press Release by Maxine Smith — last modified Oct 31, 2012 03:31 PM
A course for anyone who has no media experience but is required in their organisations to interact with media and write press releases. So many novices make attempts and issue press releases that simply end up in the bin. A course designed to outline the key structure of 'must do's' for a press release, when to issue a press release, who to submit to, response from a newsroom, and sound bites. This would save so much time and effort.
Risk assessment toolkit by Leila Tang — last modified Aug 24, 2018 10:55 AM
Whether you are a CEO or team leader, this free toolkit will help you identify potential risks to your organisation. Based on your answers to the self-assessment questions, the toolkit will identify where you may have some weaknesses while also providing practical advice about getting to grips with the problem.
Risk assessment toolkit - self assessment questions by Matthew Adams — last modified Jun 02, 2012 04:47 PM
Strategy made easy: simple steps to producing your strategic plan by Matthew Adams — last modified Jun 27, 2012 04:59 PM
Do you have a strategic plan that's gathering dust on a shelf? Are you about to write a new one or maybe your very first? Learn how to turn your plans into actions that will maximise your impact and will help you not just survive but grow!
Communications Manager by 44256 — last modified Aug 15, 2013 09:02 AM
I want to learn about planning a new website and a digital strategy.
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