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As we prepare to move content to our new website this summer, we're temporarily turning off authentication on and To ensure members can still access everything they need, member content will be available to all users until the end of July. Please note: changes made to your profile won't be reflected in our system.

We're no longer updating our Studyzone courses. They'll stay online until replaced with new help and guidance. If you have any questions or need access to a course, please contact us.

Communicating your charity's message: get the basics right

This page is free to all
If you’re new to charity communications or need to step back and take a fresh look at the way you've been talking to your stakeholders, then this course is for you. Learn how to reassess your comms plan - segment your audience, hone your messages, and get those important supporters on board!

Course structure

  • Who are you talking to?
  • What's your message?
  • How does it get you results?

Learning outcomes

By the end of the course you should be able to:

  • articulate your mission and other key messages
  • do a stakeholder analysis for your organisation
  • draw your own comms plans for each stakeholder
  • keep tabs on the important people
  • use networking to extend reach and influence.

Still not sure? Watch a preview!

Find out about your trainer

Caro Hart has been working in the voluntary and community sector since 1983. She has been a volunteer, case-worker, trustee, trainer, manager, chair and chief executive at various times in that period, often simultaneously. In 2012 Caro set up Franklin Hart Consultancy, a not-for-profit interest company that offers support, resources and training to the third sector based on more than 30 years’ experience. If you need help with operational, governance or other issues get in touch with Caro at

Got a question or need more help?

Page last edited Jan 27, 2021

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Face-to-face training

We also run a range of classroom based courses on a variety of topics throughout the year.

See our events listing for dates.