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Communicating your charity's message: get the basics right

£8.99 or free to NCVO members – Sign in or find out about membership

2.9/5 from 989 ratings

If you’re new to charity communications or need to step back and take a fresh look at the way you've been talking to your stakeholders, then this course is for you. Learn how to reassess your comms plan - segment your audience, hone your messages, and get those important supporters on board!
Format: More than 30 minutes of video content with useful links and resources

Course structure

  • Who are you talking to?
  • What's your message?
  • How does it get you results?

Learning outcomes

By the end of the course you should be able to:

  • articulate your mission and other key messages
  • do a stakeholder analysis for your organisation
  • draw your own comms plans for each stakeholder
  • keep tabs on the important people
  • use networking to extend reach and influence.

Still not sure? Watch a preview!

Find out about your trainer

Caro Hart has been working in the voluntary and community sector since 1983. She has been a volunteer, case-worker, trustee, trainer, manager, chair and chief executive at various times in that period, often simultaneously. In 2012 Caro set up Franklin Hart Consultancy, a not-for-profit interest company that offers support, resources and training to the third sector based on more than 30 years’ experience. If you need help with operational, governance or other issues get in touch with Caro at

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Page last edited Apr 05, 2019

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Face-to-face training

We also run a range of classroom based courses on a variety of topics throughout the year.

See our events listing for dates.