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Good practice in volunteer management

This page is free to all
This practical four-part course will introduce you to the key knowledge and skills that every volunteer manager needs.

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Course content

Watch a quick preview

Find out about your trainer

Course structure

  • What good volunteer management is
  • Practical skills for volunteer managers
  • Reward and recognition
  • What should be in your toolbox

Learning outcomes

  • An understanding of what makes a good volunteering experience for volunteers
  • An understanding of the key practical skills volunteer managers need to manage volunteers effectively
  • Knowledge of ways you can reward and recognise your volunteers
  • Knowledge of how to resolve difficult situations should they arise
  • Knowledge of where to find further practical support for volunteer management

Still not sure? Watch a preview.

At the end of this course we'll sign-post you to:

  • useful overviews of the various aspects of volunteer management
  • quick guides on the core areas
  • sample policies and guidance
  • other useful resources and networks.

Find out about your trainer

Jarina Choudhury is NCVO’s volunteering development consultancy officer. She has six years hands-on experience of coordinating volunteers in a variety of ages, roles and settings, including refugee and migrant volunteers, and office based and event volunteers.

Her volunteer management duties include developing volunteer-led policies, creating roles, recruitment and retention, gaining effective participation of volunteers, equality and diversity, and safeguarding.

She has developed volunteering events for corporate volunteers from Bank of America, Merrill Lynch and the Discovery Channel. 

She currently volunteers for Voluntary Service Overseas recruiting and International Citizen Service, where she assesses volunteer suitability.

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Page last edited Jan 25, 2021

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Face-to-face training

We also run a range of classroom based courses on a variety of topics throughout the year.

See our events listing for dates.