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We're no longer updating our Studyzone courses. They'll stay online until replaced with new help and guidance. If you have any questions or need access to a course, please contact us.

What difference are we making? Understanding and assessing impact.

This page is free to all
In the current economic climate proving and improving your impact can be the key to securing funding and ensuring the survival of your organisation. Learn how to measure the difference you're making by collecting evidence, identifying your outcomes and outputs, and setting performance indicators.

This content is now retired

Find out about your trainer, Shehnaaz Latif.

View the course

Course structure

  • the planning process
  • outputs and outcomes
  • setting indicators
  • reporting on your outcomes

Learning outcomes

By the end of the session you’ll be able to:

  • clarify the stages of your self-evaluation process
  • understand the difference between outputs, outcomes and impact
  • set output and outcome indicators
  • learn how to collect and use data effectively
  • present your impact to different audiences.

Taster: Video one: the planning process.

Taster: Video two: outputs and outcomes.

Taster: Video three: setting indicators.

Taster: Video four: reporting on outcomes.

Further resources

When you buy this course you can download:

  • the answer to the exercise in part one
  • the planning triangle and outcome monitoring framework in practice (Word)
  • defining outcomes and impact: what's the connection? (Word).

About the trainer

Shehnaaz Latif has been a consultant and trainer in evaluation at Charities Evaluation Services (CES) since 2003 and is also the manager of CES's evaluation training team. She provides consultancy support to organisations wishing to improve their own monitoring and evaluation, especially with a focus on outcomes, and undertakes external evaluations.

Shehnaaz has designed and delivered training on a wide range of subjects related to self-evaluation for hundreds of third sector organisations and their funders. She has also authored publications on evaluation, including CES’s 'Becoming more effective: an introduction to monitoring and evaluation for refugee community organisations'.

Need more help?

If you would like to develop your monitoring and evaluation skills beyond this course, please discuss further training opportunities with Shehnaaz at or visit the CES website.

Page last edited Jun 18, 2018

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