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As we prepare to move content to our new website this summer, we're temporarily turning off authentication on and To ensure members can still access everything they need, member content will be available to all users until the end of July. Please note: changes made to your profile won't be reflected in our system.

We're no longer updating our Studyzone courses. They'll stay online until replaced with new help and guidance. If you have any questions or need access to a course, please contact us.

What difference are we making? Understanding and assessing impact.

This page is free to all
In the current economic climate proving and improving your impact can be the key to securing funding and ensuring the survival of your organisation. Learn how to measure the difference you're making by collecting evidence, identifying your outcomes and outputs, and setting performance indicators.


Watch two minutes of all our videos for FREE!

Find out about your trainer, Shehnaaz Latif.

Course Structure

  • the planning process
  • outputs and outcomes
  • setting indicators
  • reporting on your outcomes

Learning Outcomes

By the end of the session you’ll be able to:

  • clarify the stages of your self-evaluation process
  • understand the difference between outputs, outcomes and impact
  • set output and outcome indicators
  • learn how to collect and use data effectively
  • present your impact to different audiences.

Video one: the planning process. Watch two minutes for FREE!

Video two: outputs and outcomes. Watch two minutes for FREE!

Video three: setting indicators. Watch two minutes for FREE!

Video four: reporting on outcomes. Watch two minutes for FREE!

Further resources

When you buy this course you can download:

  • the answer to the exercise in part one
  • the planning triangle and outcome monitoring framework in practice (Word)
  • defining outcomes and impact: what's the connection? (Word).

About the trainer

Shehnaaz Latif is lead consultant at NCVO Charities Evaluation Services, and has been a consultant and trainer in evaluation since 2003. She provides consultancy support to organisations wishing to improve their own monitoring and evaluation, especially with a focus on outcomes, and undertakes external evaluations.

Shehnaaz has designed and delivered training on a wide range of subjects related to self-evaluation for hundreds of third sector organisations and their funders. .

Need more help?

If you would like to develop your monitoring and evaluation skills beyond this course, please email  or visit the NCVO CES pages.

Take a look at our resources for sustainable funding.

Page last edited Jan 27, 2021

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Face-to-face training

We also run a range of classroom based courses on a variety of topics throughout the year.

See our events listing for dates.