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We’ve made our member-only resources free to everyone because of the current situation. We think it’s important people have the guidance they need to run their organisations during this time.

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What difference are we making? Understanding and assessing impact.

Free to registered userssign in or register to use this course
In the current economic climate proving and improving your impact can be the key to securing funding and ensuring the survival of your organisation. Learn how to measure the difference you're making by collecting evidence, identifying your outcomes and outputs, and setting performance indicators.

Access your premium content

Click through to your premium content here:


Watch two minutes of all our videos for FREE!

Find out about your trainer, Shehnaaz Latif.

Course Stucture

  • the planning process
  • outputs and outcomes
  • setting indicators
  • reporting on your outcomes

Learning Outcomes

By the end of the session you’ll be able to:

  • clarify the stages of your self-evaluation process
  • understand the difference between outputs, outcomes and impact
  • set output and outcome indicators
  • learn how to collect and use data effectively
  • present your impact to different audiences.

Video one: the planning process. Watch two minutes for FREE!

Video two: outputs and outcomes. Watch two minutes for FREE!

Video three: setting indicators. Watch two minutes for FREE!

Video four: reporting on outcomes. Watch two minutes for FREE!

Further resources

When you buy this course you can download:

  • the answer to the exercise in part one
  • the planning triangle and outcome monitoring framework in practice (Word)
  • defining outcomes and impact: what's the connection? (Word).

About the trainer

Shehnaaz Latif is lead consultant at NCVO Charities Evaluation Services, and has been a consultant and trainer in evaluation since 2003. She provides consultancy support to organisations wishing to improve their own monitoring and evaluation, especially with a focus on outcomes, and undertakes external evaluations.

Shehnaaz has designed and delivered training on a wide range of subjects related to self-evaluation for hundreds of third sector organisations and their funders. 

Buy now!

Click on the 'Add to basket' button at the top of the page to buy this training on understanding and assessing impact or get all our training from £9.99/month with our StudyPass subscription.

Need more help?

If you would like to develop your monitoring and evaluation skills beyond this course, please email  or visit the NCVO CES pages.

Take a look at our resources for sustainable funding.

Page last edited May 20, 2019

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Face-to-face training

We also run a range of classroom based courses on a variety of topics throughout the year.

See our events listing for dates.