Cookies on Knowhow

We use cookies in order for parts of NCVO Knowhow to work properly, and also to collect information about how you use the site. We use this information to improve the site and tailor our services to you. For more, see our page on privacy and data protection.


Skip to content. | Skip to navigation

What difference are we making? Understanding and assessing impact.

£8.99 or free to NCVO members – Sign in or find out about membership

3/5 from 1602 ratings

In the current economic climate proving and improving your impact can be the key to securing funding and ensuring the survival of your organisation. Learn how to measure the difference you're making by collecting evidence, identifying your outcomes and outputs, and setting performance indicators.
Format: Four online training videos and further resources.


Watch two minutes of all our videos for FREE!

Find out about your trainer, Shehnaaz Latif.

Course Stucture

  • the planning process
  • outputs and outcomes
  • setting indicators
  • reporting on your outcomes

Learning Outcomes

By the end of the session you’ll be able to:

  • clarify the stages of your self-evaluation process
  • understand the difference between outputs, outcomes and impact
  • set output and outcome indicators
  • learn how to collect and use data effectively
  • present your impact to different audiences.

Video one: the planning process. Watch two minutes for FREE!

Video two: outputs and outcomes. Watch two minutes for FREE!

Video three: setting indicators. Watch two minutes for FREE!

Video four: reporting on outcomes. Watch two minutes for FREE!

Further resources

When you buy this course you can download:

  • the answer to the exercise in part one
  • the planning triangle and outcome monitoring framework in practice (Word)
  • defining outcomes and impact: what's the connection? (Word).

About the trainer

Shehnaaz Latif is lead consultant at NCVO Charities Evaluation Services, and has been a consultant and trainer in evaluation since 2003. She provides consultancy support to organisations wishing to improve their own monitoring and evaluation, especially with a focus on outcomes, and undertakes external evaluations.

Shehnaaz has designed and delivered training on a wide range of subjects related to self-evaluation for hundreds of third sector organisations and their funders. 

Buy now!

Click on the 'Add to basket' button at the top of the page to buy this training on understanding and assessing impact or get all our training from £9.99/month with our StudyPass subscription.

Need more help?

If you would like to develop your monitoring and evaluation skills beyond this course, please email  or visit the NCVO CES pages.

Take a look at our resources for sustainable funding.

StudyPass. All our training in one low-cost subscription

From as little as £9.99 a month you could get complete access to all the training material in the StudyZone with the StudyPass subscription. Find out more

Page last edited May 20, 2019

Help us to improve this page – give us feedback.

1 star 2 stars 3 stars 4 stars 5 stars 3/5 from 1602 ratings

Face-to-face training

We also run a range of classroom based courses on a variety of topics throughout the year.

See our events listing for dates.