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Good practice in volunteer management

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A framework to help you ensure quality experiences for all your volunteers.

NCVO’s Investing in Volunteers (IiV) is the UK quality standard for excellence in volunteer management.

The standard’s 9 quality areas cover all aspects of volunteer involvement, ensuring an excellent volunteer experience from interview to exit:

  • Planning for volunteer involvement
  • Recruiting and matching volunteers
  • Recognising and rewarding volunteers.

The Investing in Volunteers journey provides an opportunity to benchmark your volunteer management programme in line with the UK standard. You will demonstrate and develop existing practice to ensure meaningful volunteering, and enhance your reputation for future volunteer involvement and funding.

Download the IiV standard and review the 9 quality areas for planning and developing practice

Find out more

Hear from our Investing in Volunteers achievers

Page last edited Apr 30, 2019

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