Cookies on Knowhow

We use cookies in order for parts of NCVO Knowhow to work properly, and also to collect information about how you use the site. We use this information to improve the site and tailor our services to you. For more, see our page on privacy and data protection.

OK

Skip to content. | Skip to navigation

Community-made content which you can improve Case study from our community

Good practice in volunteer management

This page is free to all
A framework to help you ensure quality experiences for all your volunteers.

NCVO’s Investing in Volunteers (IiV) is the UK quality standard for excellence in volunteer management.

The standard’s 9 quality areas cover all aspects of volunteer involvement, ensuring an excellent volunteer experience from interview to exit:

  • Planning for volunteer involvement
  • Recruiting and matching volunteers
  • Recognising and rewarding volunteers.

The Investing in Volunteers journey provides an opportunity to benchmark your volunteer management programme in line with the UK standard. You will demonstrate and develop existing practice to ensure meaningful volunteering, and enhance your reputation for future volunteer involvement and funding.

Download the IiV standard and review the 9 quality areas for planning and developing practice

Find out more

Hear from our Investing in Volunteers achievers

Page last edited Apr 30, 2019

Help us to improve this page – give us feedback.

1 star 2 stars 3 stars 4 stars 5 stars 3/5 from 25 ratings