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How to use the tool

This page is free to all
A step-by-step guide to completing the tool

Completing the tool

1. Enter the number of people who’ll be completing the tool

Enter the number of people who'll be completing the tool in the top-right corner of the 'Digital Skills Assessment' tab.

2. Read through the statements in each of the eight areas of digital skills

We’ve chosen eight areas that we think cover a broad range of digital skills.

Each area is broken down into four statements that describe specific knowledge and expertise.

3. Say whether you strongly disagree, disagree, agree or strongly agree with each statement

If you’re completing the tool as a group, each person should answer as an individual, assessing their own digital skills.

Remember that there’s nothing wrong with saying ‘strongly disagree’ or ‘disagree’ – not all of the statements will be relevant to you, so you wouldn’t be expected to have experience of them.

The table below describes what the different answers mean.

Strongly agree You have all of the knowledge and expertise described in the statement.
Agree You have most of the knowledge and expertise described in the statement.
Disagree You have some of the knowledge and expertise described in the statement, but most of it is unfamiliar to you.
Strongly disagree You have none of the knowledge and expertise described in the statement.

4. Complete the ‘Current’ table

In the ‘Current’ table, enter the number of people who strongly disagree, disagree, agree and strongly agree with each statement.

5. Complete the ‘Target’ table

Repeat steps three and four for the ‘Target’ table.

This is where you say what skill level you’d like to reach in the future.

How far in the future is up to you – make sure you agree this as a group before you get started. We think one year is a good amount of time to cover.

Again, a target of ‘strongly disagree’ or ‘disagree’ isn’t a bad thing – it just means you’re not prioritising that area, perhaps because it’s not relevant to you.

6. Review your scores and chart

When you’re done, you’ll see a summary of all your current and target scores, as well as an overall score, in the table at the top of the sheet.

The chart gives you a visual representation of your scores, making it easy to identify current strengths and areas for improvement.

Example of a completed tool

We asked one of our teams to complete the tool and share the results.

While the team felt they have a wide range of digital skills, they weren’t sure exactly who knew what.

They wanted to use the tool to find out where the gaps in their digital skills are, and think about whether they need to fill them.

Below are the team's scores and completed chart.

DimensionCurrent scoreTarget score
Navigating 83% 94%
Content 71% 100%
User experience 60% 77%
Social media 92% 100%
Email 100% 100%
Paid digital advertising 23% 56%
Data and digital analytics 88% 92%
Project management 75% 85%
Behaviour and culture 88% 92%
Overall score 75% 88%


An example of a completed digital skills tool from NCVO

What they learned

  • Generally, they felt there was a good spread of digital skills across the team.
  • All members of the team do a lot of social media and email work, and these strengths were reflected in the chart.
  • The main skills gap was in paid digital advertising as they had not done much of this before. However, they felt this was something they should explore, and so identified it as a priority for development.
  • Their other priorities are content and user experience, areas they now plan to develop by attending sessions on the NCVO Learning Lab, our internal digital skills development programme.
  • The exercise prompted conversations between team members about how they could share their skills and experience to help each other in their work.
Page last edited Nov 04, 2016

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