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Community-made content which you can improve Case study from our community

Volunteering in care homes

This page is free to all
A collection of case studies and resources for recruiting and managing volunteers in the care home sector from the Volunteering in Care Homes project


You may need to adapt your volunteer management practice during the coronavirus outbreak. For specific guidance on volunteer management during the covid-19 pandemic, please visit our coronavirus pages.


Case Studies

Proving on-going support for volunteers in care homes

Shropshire Rural Community Council (RCC) shares a case study on their learning of the importance of on-going support for volunteers on the residents’ well-being.

Supporting the volunteer journey

South Derbyshire Council for Voluntary Service (CVS) share how it learned to maximise the volunteers’ potential through developing effective support structures.

Developing a successful volunteer induction process into the care home

One Westminster shares the volunteer induction and feedback mechanism it co-developed with the care homes to establish a committed volunteer base.

Managing volunteers through a bereavement

One Westminster shares its experiences of managing volunteers in care homes through the bereavement process when residents have died, with beneficial results for volunteers, residents, staff and relatives.

Establishing an alternative volunteer support model for care homes

Blackburn with Darwen Council for Voluntary Service (CVS) share its response to the challenges of establishing a sustainable volunteer support structure that meets the needs of care home staff, residents and volunteers.

Establishing a successful volunteer peer support scheme

Voluntary Action Oldham shares how it responded to the emerging needs of volunteers by establishing a peer support mechanism at the volunteer induction stage and, in so doing, improved the volunteer retention rate.

Inclusive volunteer recruitment at a care home

One Westminster with Carton Dene Residential Care Home share with us how they recruited a volunteer that had particular requirements. The personal information of those in the case studies has been altered to protect their privacy.

Recruiting young people as volunteers

Voluntary Action Oldham share with us how they successfully engaged younger volunteers and developed the recruitment process to improve retention.

Volunteer matching in care homes

One Westminster and St Georges' Nursing Home share with us an example of successful volunteer and resident matching. The personal information of those in the case studies has been altered to protect their privacy.

Managing a volunteer when the volunteer roles doesn't meet expectations

Presented at the Midlands Learn and Share event, 25th February 2015, by Nickie Edwards from Shropshire RCC and Jo Edge, project volunteer, as part of NCVO's Volunteering in Care Homes Project.

Preparing volunteers to work with residents with dementia

Kerrie Fletcher and Imogen Gallop from South Derbyshire CVS , with project volunteer, Jane German, provide insight into preparing volunteers to engage with residents who have dementia.

Volunteer induction training resources

These resources can be used as part of a volunteer’s induction into a care home.

Page last edited Apr 14, 2020

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