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Managing and retaining volunteers

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How to effectively manage and retain volunteers within your organisation.


You may need to adapt your volunteer management practice during the coronavirus outbreak. For specific guidance on volunteer management during the covid-19 pandemic, please visit our coronavirus pages.

Managing your volunteers effectively and providing them with adequate support will help you retain them. This section provides information on:

Treating volunteers as employees

Managers of volunteers need to be mindful of the risks when volunteers are seen as employees.

Supervising and supporting volunteers

The importance of supporting and gaining feedback from volunteers, to assess their satisfaction with their roles.

The volunteer coordinator

About the role of the volunteer coordinator or volunteer manager.

Volunteer policy

Why you need a volunteer policy and links to resources to help you develop one.

Keeping volunteers

The secrets to ensuring your volunteers stay with your organisation.

A volunteer's perspective

With 20 years' experience of volunteering under her belt, Val Howard shares her insights into effective volunteer management. 

Safeguarding and volunteers

The reach of safeguarding extends further than Disclosure and Barring Service (DBS) checks (formerly CRB checks) to include how organisations recruit, induct, train and support volunteers.

Volunteer agreements

Guidance on what a volunteer agreement might include – and how to minimise the risk of inadvertently creating an employment contract.

Page last edited Apr 24, 2020

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